Privacy Policy
Effective Date: January 6th, 2025
Last Updated: January 6th, 2025
OÜ Rikimaru (“ProcessPlot,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with our website, services, and products, in compliance with the General Data Protection Regulation (GDPR) and applicable Estonian laws.
1. Who We Are
ProcessPlot is operated by OÜ Rikimaru, a private limited company registered in Estonia with registry code 17051852. Our principal address is Harju maakond, Tallinn, Kesklinna linnaosa, Endla tn 33, 10142, Estonia.
2. Information We Collect
a. Website and Marketing Interactions
- Usage Information: Data on how users interact with our website (e.g., pages visited, time spent) via tools like Google Analytics.
- Device Information: Includes IP address, browser type, and operating system.
b. Product and Service Usage
- Account Information: Names, email addresses, and other details provided during account creation or service use.
- Process Data: Information about workflows, tasks, and process documentation uploaded or created by users.
- Usage Metrics: Data on how the platform is used to improve service performance and troubleshoot issues.
c. Other Data Sources
- Customer Support Data: Information shared during support requests.
- Integrations Data: Data imported or synced through integrations with third-party tools.
3. How We Use Your Data
We process your data for:
- Service Delivery: To provide and improve our products, services, and user experience.
- Account and Security Management: To authenticate accounts, maintain security, and provide access.
- Analytics and Product Development: To analyze user behavior and develop new features.
- Marketing Communications: To send newsletters, updates, and promotions if consented.
- Legal Compliance: To comply with applicable laws and regulations.
4. Data Sharing
We do not sell or rent personal data. Data may be shared with:
- Service Providers: For hosting, analytics, and customer support purposes.
- Legal Authorities: When required by law, including EU and Estonian authorities, in compliance with GDPR.
- Third-Party Integrations: Data shared via integrations is processed in line with the third-party services’ privacy policies.
For a list of subprocessors and external vendors, please see the Subprocessors List.
5. Your Data Protection Rights
Under GDPR, you have the following rights:
- Access and Portability: Request a copy of your data.
- Rectification and Deletion: Correct inaccuracies or request data deletion.
- Restriction and Objection: Limit or object to processing in specific scenarios.
- Withdrawal of Consent: For any data processing based on consent.
To exercise these rights, contact us at info@processplot.com. Requests are addressed within one month as required by GDPR.
6. Data Retention
We retain data as long as necessary for the purposes outlined in this policy unless a longer retention is required by law. Specific retention periods include:
- Website Analytics Data: Data collected via Google Analytics is retained for 14 months under the default Google Analytics settings. After this period, user-level and event-level data are automatically deleted. Aggregated data and reports may remain available for longer, as they do not contain identifiable information.
- Account Data: Retained until account closure and additionally up to 60 days for backups.
7. Data Security
We implement organizational and technical measures, including encryption and regular security audits, to protect your data. However, no method is 100% secure, and we recommend using features like two-factor authentication.
8. Your Use of Third-Party Services
Our service may integrate with or link to third-party platforms (e.g., HR tools, productivity software). We are not responsible for their privacy practices and encourage reviewing their privacy policies.
9. International Data Transfers
As an Estonian company, all data infrastructure is within the EU. Transfers outside the EU are governed by GDPR-compliant safeguards, including Standard Contractual Clauses or equivalent legal mechanisms. Your acceptance of our Terms of Service serves as the basis for this data processing relationship.
10. Children’s Privacy
Our services are not intended for individuals under 16. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy periodically. Substantial changes will be communicated via email or in-product notifications.
12. Contact Us
For any questions, concerns, or to exercise your rights, contact:
OÜ Rikimaru
Address: Harju maakond, Tallinn, Kesklinna linnaosa, Endla tn 33, 10142
Email: info@processplot.com